Yesterday, I discussed what to do if your hospital is thinking about switching to an electronic trauma flow sheet (eTFS). Today I’ll give you some tips on what to do if the cat’s already out of the bag and it’s already been implemented.
The number one priority is to show the impact of the eTFS on the trauma program. There are two components:
- Accuracy. The trauma program must measure the impact of the “garbage in” phenomenon on the performance improvement (PI) process. This is critically important, because bad data will decrease the quality of your PI analysis. For example, if the PI program is not able to determine that hypotensive patients are being taken to CT scan, patient harms could occur that are not detected. This could result in two bad things for your trauma program (and patients): unanticipated mortality and deficiencies during a verification visit.
Be on the lookout for extraneous or impossible data points. Keep a list of information that is consistently missing. Use all of this information work with your hospital administration to find ways to make it better.
- Efficiency. Your program must also find a way to measure the efficiency of abstraction by the trauma program manager, PI coordinator, registrars, or whoever is tasked with doing it. Keep track of the time needed to abstract a trauma activation chart vs a non-activation. This will give you an idea of the extra time needed to process the eTFS data. Or just clock in when starting eTFS abstraction, and clock out when finished. The amount of time will probably astonish you.
Monitor average days to completion of registry entries, and look at the number of cases not fully abstracted by 60 days to see if there is a noticeable impact on your registry concurrency. Delays here are common in centers with high volumes of trauma activations, because the abstractors must spend an inordinate amount of time trying to pull information from the eTFS.
Once your hospital has taken the plunge and adopted the eTFS, it is very difficult to go back. Many centers are convinced that “this next update is going to make it so much better.” It never does! I have visited programs that have been tweaking their processes and reports for almost 8 years! None have been able to improve it significantly.
Your hospital administration will ultimately need to decide how to proceed, depending on how damaging the eTFS is to the trauma PI program and how much it will cost to continue to tweak it vs returning to a paper flow sheet. Good luck!