Everyone worries about patient satisfaction these days, and rightly so. There’s quality of care, and there’s satisfaction with it. The two are tough to separate. Many hospitals administer surveys and questionnaires after discharge about the overall hospital stay. But who looks at the experience of going through a trauma activation?
A very recent paper from Cornell and Penn interviewed trauma patients within 2 days of the trauma activation, and provided a $25 incentive to participate. There were 14 questions presented during a verbal interview, all open-ended. Patients with abnormal mental status during trauma activation were excluded, and data was collected over a 7 month period.
Here are the factoids:
Most patients described fear and agitation, along with a loss of control
93% expressed concern about things other than themselves: family, work, safety
Many patients remarked on the removal of their clothing. Some were concerned that they could not afford to replace them.
Most participants noted that they received pain medicine early, but that it was not always effective immediately
All participants described the team as caring and expert at what they do
Patients appreciated the fact that team members introduced themselves and expressed concern for their wellbeing
They were very observant of communication, and picked up on sidebar communications as well
Bottom line: Don’t underestimate what your patient observes and experiences during a trauma resuscitation. Unless head injured or intoxicated, they are picking up on everything you say and do. The trauma activation needs to be as patient-centered as possible while maintaining patient and team safety. Team members should be mindful of all communications, even when things are winding down. Try to spare patient clothing if possible. Use adequate analgesia and judicious sedation. And always remember to communicate clearly!
Over the past two days, I’ve discussed a method for optimizing the hand-off process between prehospital providers and the trauma team. Besides improving the quality and completeness of information exchange, it also fosters a good relationship between the two. All too often, the medics feel that “the trauma team is not listening to me” if the procedure is to move the patient onto the ED bed as quickly as possible.
And they are right! As soon as the patient hits the table, the trauma team starts doing what they do so well. It’s impossible for humans to multi-task, even though they think they can (look at texting and driving). We switch contexts with our brain, from looking at the patient to listening to EMS, back and forth. And it takes a few extra seconds to switch from one to the other. Team members will not be able to concentrate on the potentially important details that are being relayed.
What should you do if the team doesn’t want to wait?
First, educate them. Except for those who are in extremis or arrest, the patient can wait on the EMS stretcher for 30 seconds. Nothing harmful is going to happen in that short period.
Then, create a hard stop. The easiest way to do this is to place a laminated copy of the timeout procedureon the ED bed. And the rule is that the card doesn’t move until the timeout is done. This is very similar to what happens in the OR. The process should take only 30 seconds, then it’s over and the team can start.
I wrote about handoffs between EMS and the trauma team yesterday. It’s a problem at many hospitals. So what to do?
Let’s learn from our experience in the OR. Best practice in the operating room mandates a specific time out process that involves everyone in the OR. Each participant in the operation has to stop, identify the patient, state what the proposed procedure and location is, verify that the site is marked properly, and that they have carried out their own specific responsibilities (e.g. infused the antibiotic).
Some trauma centers have initiated a similar process for their trauma team as well. Here’s how it works:
The patient is rolled into the resuscitation room by EMS personnel, but remains on the stretcher.
Any urgent cares continue, such as ventilation.
The trauma team leader is identified and the EMS lead gives a brief report while everyone in the room listens. The report consists of only mechanism, all identified injuries, vital signs (including pupils and GCS), any treatments provided. This should take no more than 30 seconds.
An opportunity for questions to be asked and answered is presented
The patient is moved onto the hospital bed and evaluation and treatment proceed as usual.
EMS personnel provide any additional information to the scribe, and may be available to answer any additional questions for a brief period of time.
Bottom line: This is an excellent way to improve the relationship between prehospital and trauma team while improving patient care. It should help increase the amount of clinically relevant information exchanged between care providers. Obviously, there will be certain cases where such a clean process is not possible (e.g. CPR in progress). I recommend that all trauma programs consider implementing this “Trauma Activation Time Out For EMS” concept.
Tomorrow, I’ll share a best practice to make this process even better!
Handoffs occur in trauma care all the time. EMS hands the patient off to the trauma team. ED physicians hand off to each other at end of shift. They also hand off patients to the inpatient trauma service. Residents on the trauma service hand off to other residents at the end of their call shift. Attending surgeons hand off to each other as they change service or a call night ends. The same process also occurs with many of the other disciplines involved in patient care as well.
Every one of these handoffs is a potential problem. Our business is incredibly complicated, and given that dozens of details on dozens of patients need to be passed on, the opportunity for error is always present. And the fact that resident work hours are becoming more and more limited increases the need for handoffs and the number of potential errors.
Today, I’ll look at information transfer at the first handoff point, EMS to trauma team. Some literature has suggested that there are 16 specific prehospital data points that affect patient outcome and must be included in the EMS report. How good are we at making sure this happens?
An observational study was carried out at a US Level I trauma center with video recording capabilities in the resuscitation room. Video was reviewed to document the “transmission” part of the EMS report. Trauma chart documentation was also reviewed to see if the “reception” half of the process by the trauma team occurred as well.
Here are the factoids:
A total of 96 handoffs were reviewed over a one year period
The maximum number of data elements in the study was 1536 (96 patients x 16 data elements)
The total number “transmitted” was 473, but only 329 of those were “received.”
This is not quite as bad as it seems, since 483 points were judged as not applicable by the reviewers. However, this left 580 that were applicable but were not mentioned by EMS.
Of the 16 key elements, the median number transmitted was 5, with a range of 1-9.
This sounds bad. However, the EMS professionals and the physicians have somewhat different objectives. EMS desperately wants to share what they know about the scene and the patient. The trauma team wants to start the evaluation process using their own eyes and hands. What to do?
Bottom line: EMS to trauma team handoffs are a problem for many hospitals. EMS has a lot of valuable information, and the trauma team wants to keep the patient alive. They are both immersed in their own world, working to do what they think is best for the patient. Unfortunately, they could do better if the just worked together a bit more.
Tomorrow I’ll share a solution to the EMS-trauma team handoff problem.
Reference: Information loss in emergency medical services handover of trauma patients. Prehosp Emerg Care 13:280-285, 2009.
A few months ago, I heard this statement at a conference I was attending:
“Of course, prenotification of the trauma team by EMS decreases hospital mortality”
And of course, whenever I hear someone say “of course”, it makes me think about it. How do we know for sure? So I made one of my frequent trips to PubMed to find the basis for the statement.
And guess what? He shouldn’t have said “of course.” The literature is very scarce on this topic. There are actually some good papers detailing the advantages of prehospital notification for things like stroke and STEMI. But trauma?
A group in Melbourne, Australia performed a systematic review of the literature on this topic for the Australia-India Trauma System Collaboration. They were interesting in finding information about early (<24 hour) and overall (<30 day) mortality, as well as trauma team presence, time to critical hospital interventions, and hospital length of stay. Over a thousand articles were identified, but half did not have proper study design, and a quarter weren’t about notification. After excluding those, and others that failed other criteria, they were left with only three to review!
Here are the factoids:
Two of the studies were small, with only 81 and 269 participants and individual hospitals
The remaining study was a very large retrospective analysis of over 72,000 patients from 59 hospitals in Canada
All three had serious risk for bias and significant confounding variables
The large study showed a significant improvement in overall mortality from 32% to 23%, the smaller studies did not. But the study quality was so poor for this outcome that we can’t really be certain, and these numbers seem very high coming from Canada.
No conclusions could be drawn for short term mortality, length of stay, or time to interventions in the ED
The studies only involved high-income countries; nothing could be learned for low to medium-income countries.
Bottom line: Three studies in 27 years??! So sad. It certainly seems like having the trauma team informed and prepped in advance should count for something. But like so many other things in this business, we just don’t know for sure. Having everyone in place and ready to receive the patient, and getting other in-hospital resources ready (e.g. OR) may shorten time to definitive, life-saving treatment. But for now, we’ll just have to pretend. Until someone designs and performs a much better study.